Job Description

*This is a Remote/Hybrid Position- *Candidates that currently reside in the Central FL area* 

Scope of Position:

The CNA – Case Management position is responsible for ensuring improved health outcomes through coordinating care by enhancing communication and the continuity of care. This position will consult with other health care team members to coordinate services for Community Health Center patients.

The CNA – Case management position will follow-up on assigned patients gaps in care, emergency room visits, hospital discharges, document in the Case Manager’s bucket and preventive care.

Corporate Responsibilities:

• Adheres to CHC’s Mission, Vision, and Core Values.
• Adheres to CHC’s Code of Conduct, internal policies and procedures, applicable laws, and regulatory requirements to maintain organizational integrity and ethical standards.

Essential Physical/Mental/Emotional Requirements of Position:

• Standing for long periods of time.
• Sitting for short periods of time.
• Bending.
• Stretching.
• Walking moderate distances.
• Lifting 5-30 pounds.
• Transporting 5 - 30 pounds, short distances.
• Working with small implements requiring accuracy and precision.
• Operating light to medium equipment. (computer, keyboard, tablets, copier, etc.)
• Reading forms/instructions/technical information.
• Following non-technical/technical directions.
• Speaking understandably to people of various ages, educational levels, cultural backgrounds in person/by telephone.
• Utilizes current Certified Interpreter Services program to communicate with patients/care givers.
• Answers the telephone in a courteous and professional manner.
• Hearing verbal conversations with people of various ages, educational levels, cultural backgrounds by telephone.
• Working under moderate deadlines.
• Making decisions with some guidance.
• Direct exposure to computer screen.

Equipment/Machinery Used in Position:

Office equipment: Computer, telephone, calculator, coper/fax, printer, scanner, and/or other necessary equipment.

Health/Safety Considerations of Position:

• Exposure to chemicals: cleaning solutions, disinfectants.
• Must utilize universal precautions in clinical or exposure situations as prescribed by federal, state, and local guidelines and/or law.
• Adhere to Occupational Safety, Health Administration/Department of Health (OSHA, DOH) and CHC Safety guidelines.
• Abide by established protocols & performs only those functions for which employee is educationally prepared.
• May be exposed to contagious/infectious diseases.

Primary Responsibilities and Specific Duties:

• Participates in and actively adheres to patient care expectations to attain clinical goals set forth by supervisor.
• Accesses Managed Care Portals for ER/Hospitalization Reports.
• Acts as an advocate for individual care needs by identifying and communicating opportunities for care interventions, including identifying and addressing gaps in care as reported by Managed Care Companies; reminder to patients of referrals that need to be scheduled
• Follow up with patient hospitalizations, emergency or urgent visits, institutional facility admissions and re-admissions to identify issues and schedule follow up appointments with PCP to improve patient outcomes.
• Addresses documents in the Case Manager’s Bucket as assigned and according to CHC’s protocols.
• Establishes and maintains professional working relations with referral sources, community resources and care providers.
• Participates in data collection and research activities related to the delivery of services and patient level outcomes.
• Participates in team meetings to communicate and address patient care and operational requirements.
• Ensures that tracking and follow up are performed on client care visits at CHC and treatment received at other medical centers, including but not limited to stat and urgent orders and referrals; medical care services such as preventive care screenings and assessments and abnormal laboratory results for specific tests in a timely manner.
• Informs supervisor of any management or operating problems that may affect quality and the standards of patient services.
• May be required to travel to other CHC locations as assigned.
• Performs other duties as assigned.

Qualifications:

Education:

• High School Diploma or equivalent.
• Certified Nursing Assistant program approved by the Florida Board of Nursing.

Experience:

• Minimum of 1-year experience working as a Certified Nursing Assistant required.
• Experience with Electronic Medical Records required.
• Basic experience with Microsoft Excel required.
• Experience with Microsoft Office programs preferred.

Certification/Licensure:

• Certified Nursing Assistant license with the State of Florida.
• Current Basic Life Support (BLS) certification. Must be completed within 30-days of hire.

Special Skills:

• Maintains a professional relationship and positive attitude with co-workers, the public, patients, and the entire organization.
• Maintains the highest professional and work ethics.
• Displays enthusiasm toward the work, mission, and vision of the organization.
• Ability to use basic mathematical skills.
• Basic understanding of medical terminology and documentation.

Other requirements:

• Able to perform repetitive tasks.
• Able to work flexible hours and sites as needed.
• Able to work evenings.
• Exceptional Customer Service skills.
• Ability to demonstrate organizational skills and attention to detail and possess a good working knowledge of electronic medical records .
• Ability to communicate effectively, verbally and in writing.
• Excellent grammar, spelling, and interpersonal skills.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand the contents of this job description.

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